Frequently asked Questions

What are CPUD Office hours?
8:00am to 4:30pm Monday thru Friday, excluding holidays.

Should I call CPUD or a plumber when I think there is a leak or sewer back up?
Call CPUD first. The leak or back up could be on our side of the system.

Why is my May bill higher than normal?
This invoice is the "Spring Read." Meters are not read after Sept/Oct. through April /May. You are allowed 6,000 gallons of water per month for the minimum charge. Anything over that is an additional charge. The Spring Read is the overage you used during the months meters are not read.

How many gallons of water am I allowed each month for the minimum charge?
6,000 gallons

Where does Chester get its water? Does it come from Lake Almanor?
Chester water is supplied through 4 wells. The wells tap into an underground aquifer. We DO NOT receive any of our water from Lake Almanor.

Can I pay my water bill online?
Yes, through the Payment Service Network:
www.PaymentServiceNetwork.com
Or, call 877 885 7968
You will need to provide CPUD's ID (RT20185), along with your account number or service address.

Website Accessibility Policy

Chester Public Utility District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Chester Public Utility District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at (530) 258-2171

Ongoing Compliance Information

Compliance Officer

Chester Public Utility District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Chester Public Utility District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at (530) 258-2171.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.