What are CPUD Office hours?
8:00 a.m. to 4:30 p.m., Monday through Friday, excluding holidays. The office is closed for lunch from 12:00 to 1:00 p.m.

Should I call CPUD or a plumber when I think there is a leak or sewer back up?
Call CPUD first.  The leak or back up could be on our side of the system. After hours, call our on-call line at (530) 816-0505.

Why is my May bill higher than normal?
The May bill is the "Spring Read." Meters are not read from about October through April, so the May reading captures all the water you used over the winter, and that water is billed on the May bill. The May reading is also used for your sewer charge: it is divided by six to find your average monthly winter water use (see the next question).

How many gallons of water are included in the minimum charge?
None, starting July 1, 2026. Under the rates the Board adopted by Resolution No. 446, every gallon of water is billed at the water usage rate ($0.61 per 1,000 gallons from July 2026 through June 2027), in addition to the fixed monthly meter charge. The 6,000-gallon allowance now applies only to sewer: the base sewer charge includes 6,000 gallons of average winter water use per month, and winter use above that is billed at the sewer usage rate. See Rates and Fees for the full schedule.

Where does Chester get its water? Does it come from Lake Almanor?
Chester water is supplied through 4 wells.  The wells tap into an underground aquifer. We DO NOT receive any of our water from Lake Almanor.

Can I pay my water bill online?
 Yes, through the Payment Service Network:
 www.PaymentServiceNetwork.com
Or, call 877 885 7968
You will need to provide CPUD's ID (RT20185), along with your account number or service address.