Our water and sewer rate structure changed on July 1. This was not simply a change in price. The new structure was built to meet Proposition 218’s requirement that each customer’s charge not exceed the proportional cost of providing service to that property — which meant rebuilding how bills are calculated, not just what they total. Applying that correctly across 1,310 individual accounts takes careful work, and we are reviewing and confirming every one.

If something on your bill doesn’t look right to you, please tell us. We want to know.

Email is best: bmullaney@chesterpud.org. It gives us a written record of your question and lets me follow it through to an answer. You can also reach me by phone at 707-932-0800. For a quick account question, you can also call the office at (530) 258-2171.

If we find an error on your account, we will correct it.

We’re asking for your patience while we work through this. Chester is a small district with a small, hard-working staff, and we are navigating a lot of change at once. Thank you for bearing with us.

Bonnie Mullaney, General Manager